Interior Define
Interior Define Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interior Define has a 2.0 star rating from 6 reviews, 25% would likely recommend, and most consumers are dissatisfied with order delays and support responsiveness.
Key Takeaways for Future Customers
- Check lead times and track orders closely; many Interior Define reviews note long delivery delays.
- Document all communications and request price adjustments or refunds promptly; many customers ask for refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and no callbacks.
- Warranty responses, refund delays, and denied cancellations reported repeatedly.
Positive Feedback
Customers praise beautiful designs, customization options, and generally good product quality despite a high price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Interior Define has a 2.0 star rating from 6 reviews, 25% would likely recommend, and most consumers are dissatisfied with order delays and support responsiveness.
Key Takeaways for Future Customers
- Check lead times and track orders closely; many Interior Define reviews note long delivery delays.
- Document all communications and request price adjustments or refunds promptly; many customers ask for refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and no callbacks.
- Warranty responses, refund delays, and denied cancellations reported repeatedly.
Positive Feedback
Customers praise beautiful designs, customization options, and generally good product quality despite a high price level.
Smithville, North Carolina
Couch is late being delivered and cannot get a reapknse
Cannot reach customer service to find out about our couch that has been late in delivery . Someone please reach out
Preferred solution: Deliver product or service ordered
Bradenton, Florida
I want to know the status of my order!!!!!
I want to talk to someone. I placed an order several months ago and have not heard back or received my sofa!!!
User's recommendation: 0. Very disappointed!!
Bismarck, North Dakota
Warranty issue
I have a counter stool less than 1 year old with a seam coming apart. I sent a picture of it, Im waiting for a response.
Miami, Florida
My purchase
I have ordered a couch that I am waiting for delivery. The price has gone down substantially since I placed the order.
I would like to receive a price adjustment. Thank you.
- Great product
- Hard to reach customer seevice
Preferred solution: Price reduction
Mansfield, Texas
Existing order
- - Cannot access computer; needs April sofa order number.
- - Requests a call to check status.
- - Contact: Cece Manning, 318-758-****, Ferriday, LA 71334.
I need my order number for a sofa ordered in April. Due to computer issues I cannot retrieve order number to check on status.
I would so appreciate a call.not good access to computer. Cece Manning. 318-758-**** . 4981 highway, Ferriday, La.
71334. Please help!
Chicago, Illinois
Order status
- - Unable to speak with a customer service person.
- - Logging into the account shows no record of my order, despite having a hard copy.
I was unable to speak with a customer service person. When I logged on to my account and went to find my order, I was told that there was no record of my order, even though I have a hard copy of my order.
User's recommendation: Go somewhere else
Chicago, Illinois
Questions
- - The customer is handicapped and texting is hard.
- - They tried to reach someone by phone to ask about buying a product with fewer features.
You just lost a customer I'm handicapped and texting is hard for mE I've been trying to reach someone through the phone to inquire about a product in your line and whether i could buy it w less features
- Bad su stomer service over a njmbervof days atill have no answerf
Preferred solution: A customer representative that canTALK TO ME IT HAS TAKEN ME OVER AN HOUR ALREADY JUST TO GET TO THIS POIT TEXTING
User's recommendation: Better Customer Service people l should not have to worry if your having problems w yout phone service to get cumstimar service you are discriminating against thr handicapped there are laws about this i will be filling a complaint w the Indianna States attorney this is a federal law that you are violation was bad planning on the part of your company cot to have a to have a voice response phone ststrm which tells me something about thr way you run your business. Im glad i didnt go any further i dont need more headaches
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExisting order
- - Ordered furniture in June 2020.
- - Updates were given for months, then contact stopped.
- - I can't reach anyone to get my order number or refund.
I ordered my furniture bac in June of 2020. For several months a very nice lady krot on touch yo let me know the status of my delivery.
I haven't heard from her in months
I am not able to speak to anyone. I need to know my order number to check the status or get a full refund
User's recommendation: Don't shop at Interior Define
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad communication and the one I talk is unable to clarify my concern and just disconnect on me very frustrating
I do get a voucher for small business month whenni try to use I can't use it that the reason I call but the o e who assist me was unable to give a clear clarification and hung up on.me .
Preferred solution: Price reduction
User's recommendation: I dnt think so
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Delayed order/denied cancellation
- - Delivery promised within 3 months.
- - Email said the order would be about 8 months.
- - Cancellation with 7 months left incurred a 50% penalty.
I placed an order and was assured at time of purchase that the delivery would be within 3 months. I received an email that the order is out more like 8 months.
When I tried to cancel my order (still 7 months out) the store wanted to charge me a 50% penalty. Unacceptable
- Beautiful designs
- Bad service
Preferred solution: Full refund
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I am waiting for my refund for order # 110000****
Amount $2068 on my Chase credit card.
When can I expect my refund?
Thank you,
Jolene Houston
Preferred solution: Full refund
Existing order
- - Requests confirmation and cancellation of order 110004****.
- - Tried to cancel via Dan yesterday and by chat; no response; cannot cancel via login.
I want to confirm that my order #
110004****
has been canceled. If it has not been canceled yet, please cancel it now.
I tried to cancel it via a representative (Dan) yesterday, but haven't received any response. Also, I tried to use chat yesterday to cancelmy order, but no one or bot ever responded/started the session l cannot find anyway to cancel the order by logging in and using my account.
My order number is 110004****.
I was promised a credit of $831 by Milli Ruiz on November 23. I have yet to receive it.
- - -Order placed and payment posted on May 3, 2022; delivery for Nov 7, 2022.
- - -Credit of $831 extended; not received yet; delivery now late January.
I ordered my furniture on May 3, 2022. The payment was posted in my bank account on May, 3, 2022.
The delivery date was November 7, 2022. Now the delivery date is expected late January.
As a result of this major inconvenience, Milli Ruiz extended a credit to my bank account in the amount of $831. I have yet to receive that credit.what will you do about this?
Preferred solution: Price reduction
Chicago, Illinois
Because I was told 18 weeks now they say 10 months for sofa to be ready!
- - Ordered Aug 2022; ETA updated to June 2023.
- - Phone and chat attempts failed to connect; customer requests a refund over $4K.
I ordered a sectional in Aug of 22 was told 18 weeks. Received an email Nov 17, 2022 stating I will not receive my sectional until June of 2023.
I called, left a message, and tried chat but no one connected after 30 minutes. I can not hold all day I have a job. I understand they may be having issues but they must understand its holiday time and I do not have a sofa in my living room. Now we are not even getting a tree because you cant sit in there to enjoy it.
Anyway if they have issues thats fine but they need to return my money over 4K so that I can purchase a sofa else where. Ignoring customers like this seems very shady.
I would never use them again because they will not answer the phone email or chat. I guess they are trying to hold customers hostage now make us wait because they dont want to refund our money!
- Custom choice and price
- Not being able to fulfill the order in a timely manner
Preferred solution: Full refund
User's recommendation: Be careful!
Haven't received my chair
The chair is supposed to be delivered end of October beginning of November. It id now December and no chair!
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t expect to get your product on time or if ever
Denver, Colorado
No live person no call backs seem to be out of business
Nobody will call orcreply have waited a year for my sofa cancel it
Worst customer service don't trust quality of couch .Do not buy from here
Companies Similar to Interior Define
Burrow
“My sofa from Burrow was made approximately two month ago. It has not arrived and the Customer Service...“
Apt2B
Rowe Furniture
“Took over 6 months to get my sofa, and after 3 months of use it started to look old and the feathers...“
Joybird
“I designed a room when my daughter moved out. Her one requirement was that she has a place to sleep when...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.